Background: One of the largest human service providers in Colorado

• Serving  2,300 clients in community-based family settings
• 450 clients in agency managed facilities e.g. group & host homes
• Colorado is a highly regulated state
• Providers are required to personalize services for every client served

Leadership team recognized it needed a more efficient system of locating, updating, & sharing multi-service protocols, policies, & compliance-related documents across entire organization; they needed tools that facilitated more efficient staff preparation and fostered more effective family-client-staff collaboration

NCC’s web-based Document & Service Management Solutins

• Searchable Document Management System by service enables 24 / 7 access to authorized staff for all compliance-related documents, protocols, and policies.
• Personalized CG360 Interactive Platform enables 24/7 secure authorized Family «» Client «» Provider «» Support Staff updates 24/7 for information sharing re: special care instructions; modified service needs.

• Clients enjoy a higher quality of life
• Family Caregivers & Staff are better prepared & more confident
• Turnover reduced signifcantly
• Enhanced compliance with regulatory agencies

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