A leading Colorado provider of services to individuals with disabilities

Background:

• Assist 2,300 clients in community-based family settings
• 450 clients in DC-managed facilities e.g. group & host homes
• Colorado is a highly regulated state
• Providers are required to personalize services for every client

Problem:

Needed an efficient system for locating, updating & sharing multi-service protocols, policies & compliance-related documents throughout the organization

System had to be accessible wherever and whenever staff needed documents

Solution:

NCC’s web-based Document & Service Management Solutions

• Searchable Document Management System by specific services
• 24/7 access by authorized staff from any location with internet access.

Corporate ROI:

• 6.9% reduction in G&A in one year
• 5% increase in annual staff retention
• Substantial Time Savings preparing for Surveys & Audits
• Enhanced Compliance with Regulatory Agencies

Staff Satisfaction:

• Staff can easily and efficiently locate all necessary documentation
• Staff satisfaction signifIcantly improved